The 9-1-1 emergency telephone system is in place in Brown County to assist citizens with life-threatening emergencies.
- Structural Fires
- Vehicle Fires
- Motor Vehicle Crashes
- Water Rescue
- Industrial Accidents
- Head Trauma
- Medical Emergencies
- Significant Falls
Please do not call 9-1-1 for non-emergency situations
Non-emergency 9-1-1 calls can create delays in handling other serious emergencies. The Allouez Fire Department non-emergency number is (920) 448-2806.
Non-emergency situations include
- Open Air Burning Complaints
- Fire Inspections
- Public Education
What Happens When I Call 9-1-1?
- A Call Taker receives your call and asks whether you need Police, Fire, or an Ambulance.
- Fire emergency calls are automatically transferred to the Fire & Emergency Services Dispatch Center.
- The dispatcher will electronically receive the address and telephone number of the telephone you are calling from. Therefore, it is important to state if you are calling from someone else’s phone or an address that differs from the location of the emergency.
- If you are unable to speak, the address that appeared on the 9-1-1 screen will be the one that the fire services will be responding to. Therefore, take the time to find out your correct address and make sure that your telephone company has it listed correctly. Remember, every second counts and the Allouez Fire Department wants to reach your home or location of emergency without guessing where you live.
Information the Dispatcher Needs to Know
- What is the emergency?
- Verifies and asks where is the emergency.
- In addition to your address, helpful information would include major intersections or cross streets that are nearby as well as any notable buildings or landmarks.
- Who needs the help?
- This might include the number of people/age/medical history.
- Is anyone trapped?
- Is anyone still in the building?
- As mentioned above, the dispatcher will verify the address for complete accuracy.
- Try to remain calm
- Give direct answers to all the questions asked
- Speak slowly and clearly
- You will be asked additional questions so the dispatcher can send the right type of help
- Remember, all questions are important
NOTE: Wait for the fire dispatcher to hang up before you do.
Before The Firefighters Arrive
- Assure everyone that help is on the way
- Keep the phone line clear after calling 9-1-1
- Have someone wait out front to meet the firefighters
- Wave a flashlight or turn on flashers of a car or a porch light if it’s dark or visibility is poor
- Consider having an interpreter if those needing help do not speak English
- Secure pets, especially dogs, in a separate area
- Have a visible address number, easily readable from the street
- In case of a fire or carbon monoxide alarm, exit the building immediately and await arrival of the fire service